Depending on where you live and the law that applies, you may have rights regarding personal information processed by Ackaia and CipherDrive™.
Your rights may include the ability to:
confirm whether Ackaia processes your personal information;
request access to personal information;
correct inaccurate or incomplete information;
request deletion of certain information;
restrict or object to certain processing;
request portable information in an applicable structured format;
withdraw consent where processing is based on consent;
receive information about sharing or disclosure;
appeal certain denied requests where applicable;
lodge a complaint with an appropriate data-protection authority;
exercise applicable rights without unlawful discrimination.
Contact Ackaia's privacy team at:
privacy@ackaia.com
Describe the right you want to exercise and provide enough information for Ackaia to identify the relevant account or processing activity.
Yes, Ackaia may need to verify your identity before fulfilling a privacy request. This helps prevent someone else from using a privacy request to obtain or delete your account information.
Verification requirements depend on the request, applicable law, account state, and sensitivity of the information.
No. Some requests can be limited or denied where permitted by law, including when information is needed for:
security and fraud prevention;
abuse prevention;
child safety;
legal obligations;
billing and accounting;
dispute resolution;
evidence preservation;
protection of other people's rights;
legal claims;
limited backup retention.
Where the GDPR applies, rights may include access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and complaint to a supervisory authority, subject to applicable exceptions.
Where the LGPD applies, rights may include confirmation of processing, access, correction, anonymization or blocking of certain data, deletion where applicable, portability, information about recipients, withdrawal of consent, review of certain automated decisions, and complaint to the ANPD or other competent bodies.
Where applicable, California residents may have rights to know, access, delete, correct, opt out of certain sale or sharing, limit certain sensitive-information uses, and receive non-discriminatory treatment.
Not necessarily.
A privacy access or portability request does not create a decryption key. If Ackaia does not possess the cryptographic material required to decrypt your CipherDrive files, it may be unable to provide plaintext file contents.
You may need to export your decrypted files yourself while you still have access to your vault keys and trusted client.
For encrypted content, exercise portability early. Do not wait until after you have lost the cryptographic material needed to decrypt your files.