CipherDrive Isn't Working After Clearing Browser Data

Clearing browser data can affect CipherDrive™ more than a typical website because the browser may store both account session state and local cryptographic state.

What can be removed?

Depending on what you cleared, the browser may remove:

Why am I signed out?

If authentication cookies or session state were removed, sign in again through Ackaia ID.

This restores account authentication, but it does not necessarily restore missing vault key material.

Why is my vault locked now?

CipherDrive may have previously relied on local key state stored in that browser profile.

If that state was cleared, the client may require your valid vault secret, recovery mechanism, device enrollment, or other supported unlock path before it can decrypt your files again.

Were my cloud files deleted?

Usually, clearing local browser data does not itself delete the encrypted CipherDrive objects stored by Ackaia.

However, the ciphertext can remain stored while becoming inaccessible to that browser if the last valid key path was removed.

What should I do?

  1. Sign in again with the correct Ackaia ID.

  2. Use the current vault-unlock or recovery flow.

  3. Check whether another trusted device still has working vault access.

  4. If another device works, preserve it and back up important files.

  5. Do not repeatedly clear data on every remaining trusted device.

What if I cleared the only device with local key access?

If no recovery credential, vault secret, device key, or other valid cryptographic path remains, Ackaia may be unable to reconstruct the lost key material.

This is a consequence of the zero-knowledge model: the server is not intended to hold a hidden plaintext master key that support can simply restore.

How can I avoid this in the future?

Clearing browser data can remove access to keys without deleting the encrypted file itself.