Help Center
CipherDrive
Get help with getting started and troubleshooting CipherDrive.
Getting Started (8)
What is CipherDrive?
Getting Started with CipherDrive
What You Need to Use CipherDrive
CipherDrive, Ackaia ID and the Ackaia Ecosystem
CipherDrive vs. Traditional Cloud Storage
Account (6)
About a CipherDrive Account
Why CipherDrive Requires an Ackaia ID
Account Recovery vs. File Recovery
What Happens to Your Files When You Close Your Account?
Closing Your CipherDrive Account
Files & Folders (7)
Uploading Files to CipherDrive
Downloading Files from CipherDrive
Creating and Managing Folders
Deleting Files and Folders
Why a File Upload May Fail
Encryption (16)
How CipherDrive Encrypts Your Files
What Does Zero-Knowledge Mean in CipherDrive?
What Can Ackaia See in CipherDrive?
What Can Ackaia Not See in CipherDrive?
Understanding Your Vault and Encryption Keys
Sharing (9)
Sharing Files with CipherDrive
How CipherDrive Public Links Work
Who Can Access a Shared Link?
Revoking a Shared Link
What Happens After Someone Downloads a Shared File?
Identity
Getting Started (5)
What is Ackaia ID?
Creating an Ackaia ID
Why Ackaia Products Use Ackaia ID
One Ackaia ID Across Ackaia Products
Ackaia ID vs. Your Product Account
Account (9)
Managing Your Ackaia ID
Changing the Email Address on Your Ackaia ID
How to Enable or Disable MFA on Your Ackaia ID
Managing Connected Apps on Your Ackaia ID
Understanding Your Ackaia ID Account and Product Access
Sign-in & Recovery (4)
Signing In to Your Ackaia ID
Troubleshooting Ackaia ID Sign-In Problems
Recovering Access to Your Ackaia ID
Securing Your Ackaia ID After Suspected Unauthorized Access
Security (1)
How to Enable or Disable MFA on Your Ackaia ID
Products & Access (1)
Signing In to Your Ackaia ID