CipherDrive

Get help with getting started and troubleshooting CipherDrive.

Getting Started

Managing Participants and Permissions in a Stage
Getting Started with CipherDrive Stages
What Happened to Ackaia One / One Storage?
CipherDrive vs. Traditional Cloud Storage
CipherDrive, Ackaia ID and the Ackaia Ecosystem
What You Need to Use CipherDrive
Getting Started with CipherDrive
What is CipherDrive?

Account

Signing In to CipherDrive
Closing Your CipherDrive Account
What Happens to Your Files When You Close Your Account?
Account Recovery vs. File Recovery
Why CipherDrive Requires an Ackaia ID
About a CipherDrive Account

Files & Folders

Managing Participants and Permissions in a Stage
How Large Files Are Uploaded and Encrypted
Why a File Upload May Fail
Deleting Files and Folders
Creating and Managing Folders
Downloading Files from CipherDrive
Uploading Files to CipherDrive

Encryption

How End-to-End Encryption Works in CipherDrive Stages
What Can Ackaia Not See in CipherDrive?
What Can Ackaia See in CipherDrive?
What Does Zero-Knowledge Mean in CipherDrive?
How CipherDrive Encrypts Your Files
Understanding Your Vault and Encryption Keys
Understanding the CipherDrive Cryptographic Engine
Cryptographic Protocol Versioning
How CipherDrive Derives Encryption Keys
How Chunk Encryption Works
AES-GCM in CipherDrive
CipherDrive Encryption Architecture
Are File Names Encrypted?
Why CipherDrive Stores Some Key Material on Your Device
How File Keys and the Master Key Work
What Happens if I Lose My Vault PIN or Passphrase?

Sharing

Managing Participants and Permissions in a Stage
How Encryption Keys Work in CipherDrive Share Links
Why a CipherDrive Public Link May Be Disabled
Keeping CipherDrive Share Links Secure
What Happens After Someone Downloads a Shared File?
Revoking a Shared Link
Who Can Access a Shared Link?
How CipherDrive Public Links Work
Sharing Files with CipherDrive

Privacy

International Data Processing in CipherDrive
How to Exercise Your Privacy Rights
Which Companies Help Operate CipherDrive?
Where Is My CipherDrive Data Stored?
How Long Does CipherDrive Keep My Data?
What Metadata Does CipherDrive Store?
Does CipherDrive Sell or Use My Files for Advertising?
Does Ackaia Have Access to My Files?
What Data Does CipherDrive Collect?

Security

Why Browser Extensions Can Affect CipherDrive Security
CipherDrive Threat Model Explained
What CipherDrive Protects You From — and What It Doesn't
Understanding Local Keys and Remembered Vault Access
What to Do If Your Device Is Lost or Compromised
Using CipherDrive on a Shared or Public Computer
Security Recommendations for CipherDrive Users
How CipherDrive Protects Your Files
How End-to-End Encryption Works in CipherDrive Stages

Safety & Abuse

How CipherDrive Handles Malware and Dangerous Files
Acceptable Use of CipherDrive
Appealing a CipherDrive Restriction
Reporting Abuse on CipherDrive
Why an Upload May Be Blocked by CipherDrive
What Is the CipherDrive Risk Assessment Engine?
Why CipherDrive Checks Some Files Before Encryption

Plans & Billing

CipherDrive Plans Explained
Upgrading or Downgrading Your CipherDrive Plan
What Happens When a CipherDrive Payment Fails?
What Happens When You Exceed a CipherDrive Limit?
Understanding Storage and Transfer Limits
Cancelling a CipherDrive Subscription
Managing Your CipherDrive Subscription

Troubleshooting

My File Won't Download or Decrypt
Understanding CipherDrive Transfer or Rate Limit Errors
A Shared CipherDrive Link Isn't Working
Why CipherDrive May Ask Me to Unlock My Vault Again
CipherDrive Isn't Working After Clearing Browser Data
My File Won't Upload
I Can Sign In but I Can't Access My Files
I Can't Unlock My CipherDrive Vault